ok88 Privacy Policy – How We Protect Your Data

1. Introduction

ok88 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all registered players. This Privacy Policy applies to all users who access ok88 through any device — whether via a mobile browser, desktop, or the ok88 app — and to all data collected in connection with your use of our platform.

By registering an account on ok88, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions.

ok88 operates exclusively for the Philippine market. All data handling described in this policy is carried out in the context of providing online gaming and sports betting services to players in the Philippines.

2. Data We Collect

We collect personal data in the following categories:

We do not collect data beyond what is needed to operate your account, process transactions, verify your identity, and maintain platform security. We do not request access to your device contacts, camera, or storage beyond what is required for KYC document upload.

3. How We Use Your Data

Your personal data is used for the following purposes:

• To create and manage your ok88 account.
• To process deposits and withdrawals in Philippine Peso through local payment methods.
• To complete identity verification (KYC) as required before withdrawals are released.
• To detect and prevent fraud, money laundering, and unauthorised account access.
• To send important account notifications such as transaction confirmations, OTP codes, and security alerts.
• To provide customer support and respond to your queries.
• To analyse platform usage and improve the overall experience for Philippine players.
• To comply with applicable legal and regulatory obligations.

4. Data Sharing

ok88 does not sell, rent, or trade your personal data. We may share your information with trusted third parties only where necessary and only in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals via Philippine banking and e-wallet services. These providers receive only the minimum data required to process your transaction.
• Identity verification providers: To carry out KYC checks using your submitted documents. These providers operate under strict confidentiality agreements.
• Game providers: Game platforms integrated into the ok88 Game Lobby may receive session data necessary to run the game. They do not receive your financial or identity documents.
• Legal authorities: Where required by Philippine law, court order, or to protect the rights and safety of ok88 and its players, we may disclose data to relevant authorities.

5. Data Retention

ok88 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with applicable legal and regulatory requirements. Specific retention periods include:

• Account registration data is retained for the lifetime of your account plus a minimum post-closure period required for compliance purposes.
• Transaction records are retained for a minimum period as required under Philippine financial regulations.
• KYC documents are retained for the legally required period after your last transaction or account closure.
• Support communications are retained for quality assurance and dispute resolution purposes.

When retention periods expire and there is no legal basis for continued storage, your data is securely deleted or anonymised.

6. Security Measures

Protecting your data is a core responsibility at ok88. We employ a combination of technical and organisational measures to keep your information secure:

• SSL/TLS encryption: All data transmitted between your device and ok88 servers is encrypted in transit.
• OTP authentication: One-time passwords are used for login verification and sensitive account actions, adding a layer of protection beyond your password.
• Access controls: Internal access to player data is restricted to authorised personnel only, on a need-to-know basis.
• Fraud monitoring: Our systems monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent transactions.
• Secure storage: Personal data and documents are stored on secured servers with appropriate physical and digital access controls.

While we implement strong security practices, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your ok88 account and to enable OTP verification. If you suspect your account has been compromised, contact support immediately.

7. Cookies

ok88 uses cookies and similar technologies to provide core platform functionality and to understand how players interact with the site. Here is how we categorise our cookie use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages.
• Analytics cookies: Used to understand aggregate usage patterns — for example, which pages are most visited or where players encounter issues. This data is anonymised and is not linked to your individual account.
• Preference cookies: Store your settings and preferences so you do not have to re-enter them on each visit.

We do not use cookies to track you across unrelated websites or to serve targeted advertising outside of ok88. You can manage or disable non-essential cookies through your browser settings, though this may affect some platform features.

8. Your Rights

As a registered player on ok88, you have the following rights regarding your personal data:

• Access: You may request a summary of the personal data we hold about you.
• Correction: If your data is inaccurate or outdated, you can request that it be corrected. Some updates can be made directly through your account settings.
• Deletion: You may request the deletion of your personal data. Note that certain data may need to be retained to meet legal, financial, or compliance obligations even after your account is closed.
• Restriction: In some circumstances, you can ask us to limit how your data is processed while a request or complaint is being resolved.
• Objection: You may object to certain uses of your data, such as direct marketing communications.

To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data requests within a reasonable timeframe. For common questions, you can also visit our FAQ page.

9. Minors

ok88 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has registered an account, the account will be immediately closed and any associated data will be deleted in accordance with our retention policy.

10. Changes to This Policy

ok88 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable requirements. When we make changes, the revised policy will be published on this page with an updated "Last updated" date.

Continued use of ok88 after a policy update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically. If the changes are material, we may notify you via your registered email or through an in-platform notice.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how ok88 handles your personal data, you can reach our support team at any time:

For concerns related to responsible gaming, self-exclusion, or account limits, please visit the Responsible Gaming page.